So I got a responce to my recent horrible experience. Here it goes:
Bill,

First of all I want to apologize for the delay in getting back to you, I was out of the state for most of last week. I wanted you to know that I did receive your email about your experience at our dealership. I can assure you that we did not become Minnesota’s # 1 volume (Very Nice Korean Cardai) dealer by doing business that way, and that is not the way I want my employees to treat our customers. I will not offer any excuses but I want you to know that I will speak to all parties involved to ensure that this does not happen again.

I hope that this experience does not alter the way you feel about the Lenny Becker Automotive Group. I have personally worked for Mr. Becker for 12 + years and I can assure you this was an exception to the way we do business and not the norm.

Again I apologize on behalf of my employees and I thank you for taking the time to comment and help us improve the way we do business every day.

General Manager
Lenny Becker's (Very Nice Korean Cardai)

I accept their apology.