I just wanted to post this to make the world a better place. The names have been changed to protect the incompetent. There are not words to describe how upset I was but here was my best try:
To whom it may concern,
I went in to your West (2nd biggest city in MN) VeryNicedai Korea Car dealership to test drive a VeryNicedai Korea Car. I have never driven one so I thought I would check it out. I just started shopping for a new car. I had B.J.. as my salesperson. I told him I wanted to test-drive a used VeryNicedai Korea Car and maybe the Buick he had on the lot. He took me out on the test-drive, and I said it would be ok to evaluate my car to see what I could get for it on a trade in. We got back from test driving one car and he told me that I would not like the other car and if I would like to see the numbers on this car. I said I guess that would be ok, but I did want to see the other car. He then showed me the numbers and told me that I should sign the delivery agreement to see what kind of deal I could get. I told him I would not sign anything because I wanted to see the other car I had asked about. He then told me I could take home the car I test drove to show my wife, by simply singing the delivery agreement. I again told him I would not do that since I wanted to test-drive the other car. I asked him about the keys to my car. He said he would go get my keys. 10 minutes went by. He then had the Finance Manager Rteve come over to convince me the deal was a "great deal". I told him also that I wanted to see other cars and my wife would have to see any car before I purchased one. He laughed at me and walked away. Another 10 minutes went by. He then came back and tried yet again to close me on the car. I told him I would need to come back to take a look at it with my wife. ANOTHER 15 MINUTES WENT BY. Then the Used Car manager Dill came over to try to convince me it was a great deal. I then stood up and demanded the keys to my car. Rteve said no one was holding my keys from me, and he would go get them. The couple at the desk next to me got up grabbed their keys and left as soon as their salesperson walked away, after hearing what was going on with me. ANOTHER 5 MINUTES GO BY. I finally had to walk over to their little office and demand my keys before they would give them back to me. I have purchased other cars from your Stillwater Ford store and have never been treated so poorly in my life. I will not be purchasing a car from your VeryNicedai Korea Car dealership or any of your other Lenny Becker stores and will tell my friend to avoid your stores at all costs. THIS IS NOT THE WAY TO TREAT PEOPLE WILLING TO DROP GOOD MONEY ON A CAR. I would appreciate a note back on my experience.
Thank you,
Bill Ellingson
Tuesday, October 17, 2006
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2 comments:
The fact that no one got hurt in this poor excuse for customer service is amazing.
Yeah, If I did that at Wal-Mart...they'd fire me on the spot!
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